Our Refund Policy

Last Updated: August 2, 2026

At AUREN Fitness, we are committed to providing a premium coaching experience and helping every client achieve lasting results. Because our coaching programs require dedicated scheduling and personalized planning, please review our refund policy below before making a purchase.

Personal Training Sessions

• Individual training sessions may be cancelled or rescheduled with at least 24 hours’ notice.
• Cancellations made with less than 24 hours’ notice, or failure to attend a scheduled session, may result in the session being forfeited without a refund.
• If AUREN needs to cancel a session, it will be rescheduled at no additional cost.

Coaching Packages & Memberships

• Refund requests for coaching packages or transformation memberships must be made within 7 days of purchase, provided no coaching sessions have been completed.
• Once the first coaching session has taken place or a personalized training plan has been delivered, the package becomes non-refundable.
• Unused sessions from an active package are generally non-refundable but may be transferred or rescheduled at AUREN’s discretion.

Digital Programs & Resources

Any digital training plans, nutrition guides, or downloadable resources are non-refundable once access has been provided.

Payment Errors

If you believe you have been charged incorrectly or duplicated, please contact us within 7 days of the transaction. We will investigate the issue and, where applicable, issue a full refund.

Exceptional Circumstances

We understand that unexpected situations may arise. Refund requests due to medical emergencies or other exceptional circumstances will be reviewed on a case-by-case basis. Supporting documentation may be required.

Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.